Home Delivery Service

A home delivery service is now available to postcode areas LE11, LE12, LE67, DE74, and DE73 8.

We also offer click and collect from some of our local markets.

Click here to order

Home Delivery simple steps

How Does it Work?

Order – Use our online ordering site to view and select your products. Select either home delivery on a Wednesday or Click & Collect from one of the listed locations.

Pay – Once you’ve finished your shopping, checkout, and leave the rest to us!

Decant & Enjoy – You receive your order, food will be packaged in paper bags and liquids will be in recycled jars and bottles. All containers will be appropriately labeled. For freshness we recommend food is decanted into your home containers, airtight where necessary. We do not advocate the use of glass containers in wet areas so recommend that liquids are decanted into suitable dispensers for the area they will be used in.

For Shepshed Click & Collect only customers are welcome to drop their containers at the collection address over the weekend prior to collction. Just pop a note on your order to let us know.

Return & Repeat – Order again when you need to, we make deliveries every week. You are welcome to repurpose or compost the paper bags. We do ask that any jars or bottles are washed out and left out for us to collect when we deliver your next order.

Where and When do we deliver?

All deliveries are made on a Wednesday between 9:30am & 2pm. Delivery time will vary depending on the number of orders and locations.

Click & Collect orders will be available at the chosen location and time.

FAQs


I want to use my own containers can I order for delivery?
We are unable to supply your home delivery order in your own containers. We do not have sufficient space for storage of customer containers and also need to package up orders in advance of delivery. If you wish to use your own container directly with us then you are more than welcome to visit us at any of our local markets, or you can book a click and collect slot for Shepshed and drop your containers to us.


I’m not home on your delivery day what do I do?
You don’t need to be home for us to deliver. Our order site gives space for you to leave us with delivery instructions. This could be to leave with a neighbour, leave in your front porch, or another secure place. If your order needs to be left outside, we recommend leaving out a plastic box with a well-fitting lid. This will mean we can leave your order safe and dry. We are unable to provide boxes to leave your order in, the bags and jars will be left loose in your safe place.


There is no delivery day/click & collect slot showing for the day I want?
Once we have filled the number of slots we have available for that date it will no longer be available to book.


Why is there a minimum order of £15?
Pre-packing orders incurs additional costs to us for the paper bags, time for washing out bottles, insurances, and fuel for deliveries. We do not charge for this service but do need to ensure we are covering the additional costs.


I’m not sure how much to order
If you are unsure which quantity is best for you it can be helpful to check the standard supermarket packet sizes and determine if you’d want more or less of a product. If you are still not sure, feel free to contact us.


I’m not happy with a product can I give it back for a refund?
To date, we have had nothing but positive feedback about our products. Each supplier is chosen with care. As the majority of our produce is loose we are unable to take products back for a refund, however, if you are unhappy with any of our products please do get in touch.

I, or someone in my household, has allergies can I still shop with you?
Although great care is taken to ensure there is no cross-contamination of produce, due to the loose nature of the foods, and how they are dispensed we cannot guarantee any of our produce/products are free from any of the allergens stated. We stock products containing; Cereals containing Gluten such as Wheat and Oats, Milk, Mustard, Nuts, Peanuts, Soya, Sulphur Dioxide


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